Account Deletion

You can ask us to delete your Qoba account and the personal data linked to it at any time. This applies to accounts created on app.qoba.io and in the Qoba mobile app (io.qoba.pos). Fill in the form below, or email [email protected] from the email address on your account.

1. Request account deletion

Full name

Account email address

Phone number (optional)

Business name (as registered on Qoba)

What would you like deleted?

Details or reason (optional)

I understand that deletion is permanent and the deleted data cannot be recovered. Records we are required by law to keep will be retained as described below.

Your email app should now open with your request filled in. Press send to submit it. If nothing opened, email [email protected] with the subject “Account deletion request”, your name, the email on your account and your business name.

2. How it works

Submit: send the form above, or email us from the address on your account.
Verify: to protect you, we confirm the request came from the account holder before deleting anything. If the request did not come from your account email, we may ask you to confirm by replying from that address.
Delete: once verified, we delete the account and confirm by email when it's done.

A business account holds data that belongs to the business, such as sales, invoices and stock. Only the business owner or an administrator can request deletion of the whole business account. If you are a staff user, we delete your user profile and personal data, and the business's own records stay with the business.

3. What we delete

Your user profile: name, email address, phone number, username and password.
Login sessions, device tokens and app preferences.
For a full business deletion: the business profile, users, contacts (customers and suppliers), products, and transaction records, except the records listed in section 4.

4. What we keep, and for how long

Financial and tax records (invoices, receipts, payments and tax submissions such as eTIMS records) may be kept for up to 5 years where Kenyan tax law requires it. After that they are deleted.
Backups are overwritten on a rolling basis. Deleted data drops out of backups within 90 days.
Records needed for legal reasons, such as fraud prevention or an open dispute, are kept only as long as that need lasts.

Retained data is not used for any other purpose. See section 6 of our Privacy Policy for more on data retention.

5. Timelines

We aim to complete verified deletion requests within 30 days and will email you when it's done. Active subscriptions should be cancelled first. Deletion does not refund fees already paid.

6. Contact

For questions about deleting your account or data, email [email protected] or call +254 711 606 563.